Before and After: The United Nations Joint Staff Pension Fund

Client “Pain Points” or Issues:

• Extremely outdated design and interface
• Content not updatable without coding expertise
• Resources served only as PDF documents
• Staff overwhelmed by phone and email inquiries

Design and Development Responses and Solutions:

• Complete design and functionality overhaul after deep UX research and workshops
• Identity-based ‘wizard’ interactive to help direct help inquiries to web resources
• CMS-integration of resources for better and more accessible online archiving
• In addition to wizard, creation of design system for tutorials, help documentation, screen-based tooltips, and more.